Política de envío
Effective Date: 11 August 2026
Velure aims to provide a clear, simple, and reliable delivery experience for customers in the United States.
1. Processing
Orders are generally processed within 1–3 business days after being successfully placed.
2. Delivery
After processing, estimated delivery within the United States is 3–7 business days.
3. Total Time
The overall expected time from order placement may include 1–3 business days for processing plus approximately 3–7 business days for delivery.
4. Free Shipping
Velure offers free shipping on qualifying U.S. orders where indicated on our website or during checkout.
5. Confirmation
After placing an order, customers should receive an order confirmation using the email address provided at checkout.
6. Tracking
Tracking information will normally be provided after shipment when available. Carrier systems may require additional time before tracking updates appear.
7. Delays
Unexpected delays may occasionally occur because of carriers, weather, holidays, high-volume periods, transportation disruptions, or other circumstances outside our reasonable control.
8. Address Changes
Customers are responsible for entering accurate shipping information. If you notice an error, contact us as soon as possible. Changes cannot be guaranteed once fulfillment or shipment has begun.
9. Lost Packages
If tracking shows an unusual delay or suggests that a package may be lost, contact us so we can review the available shipping information and assist with the next step.
10. Delivered Orders
If your package is marked delivered but cannot be located, verify your shipping address and delivery area first. If the package remains missing, contact us for assistance.
11. Damaged Orders
If your order arrives damaged, contact us as soon as possible. We may request photographs of the product and packaging so we can review the issue.
12. Split Shipments
Some orders may occasionally arrive in separate packages. When available, separate tracking information may be provided.
13. Busy Periods
Processing or delivery may take longer during major holidays, product launches, promotional events, severe weather, or unusually high order volumes.
Contact
For delivery or tracking support, email veluresupport1@gmail.com.