Política de reembolso

At Velure, we want every customer to feel confident when placing an order. This policy explains how returns, refunds, damaged items, cancellations, and our 30-Day Money-Back Guarantee are handled.

1. Guarantee

Eligible purchases made directly through Velure are covered by our 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, contact us at veluresupport1@gmail.com within 30 days of confirmed delivery.

2. Eligibility

Refund requests must relate to an order purchased directly from Velure and must be submitted within 30 days of delivery. We may request your name, order number, checkout email, and reasonable details necessary to review the request.

3. Returns

Please contact us before sending any product back. Depending on the circumstances, we may provide return instructions or determine that a physical return is not required.

4. Damaged Items

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible. We may request photographs of the product or packaging so we can review the issue and provide an appropriate resolution.

5. Cancellations

If you need to cancel or modify an order, contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or has already shipped.

6. Refund Method

Approved refunds are generally issued to the original payment method used at checkout. Your bank or payment provider may require additional time before the funds appear in your account.

7. Processing Time

Once a refund is approved, Velure will process it as quickly as reasonably possible. Final posting times depend on the payment provider and are outside our direct control.

8. Missing Refunds

If we have confirmed your refund but the funds have not appeared, please allow your payment provider's normal processing period. If the refund is still unavailable afterward, contact us for assistance.

9. Shipping Costs

Orders that qualified for free shipping do not have an original shipping charge to refund. Any paid premium shipping service will be reviewed according to the circumstances of the request and applicable law.

10. Policy Abuse

Velure may review or refuse requests involving suspected fraud, false information, repeated misuse, or abuse of our refund policy where permitted by law.

11. Consumer Rights

Nothing in this policy is intended to remove or limit consumer rights that cannot legally be excluded.

Contact

For returns, refunds, cancellations, or guarantee questions, email veluresupport1@gmail.com.